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Returns & Exchanges

Returns & Exchanges Money Back Guarantee. Your total satisfaction is our goal. You have 14 days from the date of receipt to return your item(s) in saleable condition. We encourage you to contact us, so we may Direct you in How to and Where to send Returned Items. Please provide your Order#.

All products must be in their original packaging for a full refund (not including shipping & handling fees). For exchanges, again, all products must be in their original packaging. You may also choose to receive online store credit toward exchanges. You must pack your item(s) securely with proper protection. If you return Your Items without items being damaged, and/or being wrong items, then you will also be billed 15% Restocking Fee. Restocking Fee is Charged to Avoid Abuse and to Maintain Quality and Affordable Service to others. For your protection, obtain proof of delivery from the carrier of your choice. As well, it is recommended to purchase Insurance in case your Return Package may be damaged in transit. Damaged Items does Not qualify for any credit, and you would need to collect Insured Amount from the Shipping Carrier you used when returned your Merchandise. Please return to:

Returns Dept. "Fortune Gemstones."
16243 Ivy Lake Drive
Odessa, Florida 33556

Damages Policy

Damages Policy. If your merchandise is damaged, you must save all packaging and contact us as soon as you receive your shipment. We do Not Offer Returns or Exchanges on Damaged Merchandise reported after 24 business hours from the Time you Merchandise was Received. Our business hours are 9:00 A.M. to 5:00 P.M., Eastern Standard Time. If you call after business hours, leave a message and we will get back to you on the next business day. We will contact USPS and/or UPS to start the process of inspection and issuance of a claim number. As soon as that is resolved, we will get a replacement to you in a timely manner with no extra shipping charges. We take pride in our packing / shipping standards, always allowing for maximum protection by using oversized boxes in relation to product size. We want you to have a hassle-free experience.

Free Gifts

We enclose Free Gifts with Every Purchase. You may get Really Nice and Attractive Gifts absolutely Free, however, All Gifts are Free ONLY with Purchase. If you have decided to return your Purchased Item(s), then it is Important to Understand that All Free Gifts Must be Returned as well. Otherwise, they will be Billed to you based on their Retail Value. If you do not wish to get Free Gifts with your Order, please kindly let us know by using "Comments" Box. Otherwise, we will include Free Gift(s) with your Purchase and you would need to send them back in case of return being brand new with tags attached.

VERY IMPORTANT: Be Aware, that each and every order will have Free Good Luck Gifts included and each transaction is recorded, NO EXCEPTIONS! Claims such as "I did not get any gifts" will be considered as attempt to defraud Legal Retailer and will be subject to Shop Lifting Crimes under all federal and local state laws.

Health Disclaimer:

We stand behind our products. We intend our products for inspirational purposes only and make no claims that any of these products can cure illnesses or health problems, nor do we profess to diagnose or treat any ailments. No claims are made. These alleged powers are gathered from writing, books, folklore and various sources. If you have a physical problem that needs to be addressed, consult the appropriate professionals.

Gemstone Size, Quality & Value

At, We only offer gemstones that We would use ourself. All Gemstones and Products are the best quality available. The sizes listed on the product descriptions may vary because of the characteristics of each gemstone. Gemstones are created by nature, so the size listed is always approximate. If we feel that the Stone is slightly smaller then it should be, we will include one more. Care is taken in the packing of each order to make sure you are getting the best quality and quantity.
Last Updated: 21 Oct 2016 08:49:51 PDT home  |  about  |  terms  |  contact
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